How to use the store
1º Search for products
The shop shows us at the top a product search engine from where you can search for a product from the string entered in the form. You can also locate the products in our online shop from the sections or categories in our catalog. By clicking on the categories you will see a list of the subcategories dependent on it if any or directly a list of products belonging to that category.
- On the page of each category or subcategory will be listed all the products belonging to it, including products on offer and/or recommended products selected by ##commerce##.
- Clicking on a product will take you to the corresponding file with detailed information about it, its characteristics, images, and price.
Product cards may show different characteristics or variations of the product itself (color, size, etc.). These characteristics may vary the product's final price, which will be shown when you select them. In some cases, you can also access information about packs in which the product is included and/or related products.
2º Add products to your basket
To add any product to your basket, click on the button or icon performing this action. Depending on the type of product, you will have the option to add it to your basket from multiple places (shop window, product page, category list, etc.).
- You will always have the option to take a quick look at your basket by placing the cursor over the button available for this purpose at the top of the shop. While browsing the shop you will always have the option to see a summary of the status of your basket. Once in the basket, you will be able to modify the units included in a product, delete products and see the amount of your order. From the basket itself you will be able to make the final purchase by clicking on the button indicated to proceed to process the order.
- You can also add products to the basket from your customer account, an area where your details and purchase history are shown. Each of the orders previously placed is listed and has a link ready to include the products of that order in the current basket and thus save time browsing the shop. This function is useful if you have to repeat an order you have already placed and you want to repeat it. Of course, you can make the necessary changes to adjust your new order in the basket.
3º "Login
-The next step is to identify yourself with your email and password if you are already a customer of Modelmotor- Tienda de miniaturas a escala or fill in the customer form if it is your first time buying in our shop. Previously you can also have identified yourself in the shop from the option available for it.
Once identified you will see the screen with the billing and shipping information, amount of products, and shipping costs, which will be calculated according to the destination and payment method you have selected on the same screen.
Guarantee
All products offered in our shop are guaranteed against breakage or damage occurring in the process of transport or obvious manufacturing defects and, where appropriate, by that granted by each manufacturer or by the legislation in force.
We make a special effort to ensure that our products have the backing of renowned manufacturers and a high level of quality as well as a careful packaging process.
The guarantee is effective through the refund of the amount paid or the replacement of the model, although the latter is not always possible as it depends on the availability of units at any given time or the type of defect in the model.
Modelmotor does not guarantee in all cases the replacement of the model for another model of the same or similar characteristics, but always guarantees the refund of the amount paid. Additional conditions Modelmotor reserves the right to process orders placed through its website. Having placed an order does not imply any obligation on the part of Modelmotor to accept it, in part or in whole. Depending on the customer's history, Modelmotor may cancel the customer's account and the order placed unilaterally. The prices indicated are valid except in the case of error or omission and do not imply any contractual obligation on the part of Modelmotor. In the event that there is an upward price variation, due to an error, the customer will be informed before placing the order for approval. The photographs of the models shown on our website as well as the information shown in the file of each article are merely informative and do not imply any contractual obligation on the part of Modelmotor. If you detect any error, please inform us so that we can correct it.
Return
Returns If for any reason you are not satisfied with the product purchased online, you have a period of 14 days from the date of delivery of the product to return it.
In this case, shipping and collection costs will be taken care of by the customer.
Before making the return, the customer must contact our sales department info@modelmotor.es within the period indicated by email, telephone or fax where the return process will be indicated.
Any return without this prior communication will not be accepted.
To accept the return, both the product and its packaging must be in perfect condition, without scratches or broken or damaged packaging and including all the documentation that accompanies the product as well as its accessories. The customer must pack the product correctly to ensure that it is transported undamaged. Once received and verified by our staff that the product is in the same condition in which it was sent, we will proceed to refund the amount as previously agreed with the customer.
CONDITIONS FOR DISTANCE SELLING
These conditions shall regulate the operation and functioning of Union Hidraulica S.L.'s distance selling service.
1.- CONTRACTING PROCEDURE
1.1. Contracting: Modelmotor through the website, makes available to Users, on the website modelmotor.es and the telephone number established by Modelmotor, various products marketed by Modelmotor, whose contracting will be carried out through the completion by the User of the various forms that are presented throughout the purchase process and the express acceptance by the User of these Special Conditions and all the conditions applicable to the contracted product.
In the contracting process through the website modelmotor.es, the sending of the form (by means of the appropriate click) once completed, will finalise the contracting process and will imply the full acceptance by the User of the commercial proposal of Modelmotor and the applicable conditions. Modelmotor will keep a copy for its own files in electronic format of the contract.
1.2. Confirmation of the contract.
Once the distance selling process has been completed, Modelmotor will provide the User with a confirmation of the purchase made, which will include all the conditions applicable to the contracted product. In the event that a transaction fails for any reason, Modelmotor will notify the User. To the extent permitted by law, Modelmotor shall have no liability to the User for failed transactions.
In the contracting made through the website modelmotor.es, Modelmotor will make such confirmation by sending by email confirmation of the contracting and the conditions applicable to it.
2.- METHOD OF PAYMENT
2.1. The form of payment of the order will be the one chosen by the User when placing the order, from among the forms of payment allowed by Modelmotor. The User may choose to pay cash on delivery, bank transfer or PAYPAL.
3.- SHIPMENT
3.1. Once the contracting process is completed by completing the necessary forms and acceptance of the conditions applicable to the product and / or service contracted, we will proceed to ship the order to the address indicated by the User.
The order will be delivered by the transport company SEUR or delivered through the postal service.
3.2. Modelmotor will deliver the order within a maximum period of thirty (30) days from the formalization of the same. Modelmotor may contact the User by telephone to confirm the day of delivery.
The estimated delivery times, counting from when Modelmotor has received confirmation from the Customer unless the User indicates a longer period, are as follows:
- Deliveries in mainland Spain: 3-15 working days.
- Deliveries in the Balearic Islands: 3-15 working days.
- Deliveries in the Canary Islands, Ceuta, and Melilla: 10-20 working days.
The User acknowledges that these deadlines are an estimate and that in these shipments there may be delays that do not depend on Modelmotor or the transport company.
3.3. It will be understood that the User withdraws from the contract if it is not found at the designated address in any of the two (2) delivery attempts, which will be managed by Modelmotor through SEUR, and after five (5) days from the second delivery attempt.
It will be understood that the User withdraws from the contract if he/she does not collect the shipment deposited at the Post Office after five (15) days from receipt of the notice.
3.4. Cost of delivery. Unless specifically established otherwise for a specific order, the costs of conditioning, packaging and shipping of the products and/or services contracted, as well as, where applicable, VAT and other applicable taxes, are payable by the User, who shall pay them together with the price and in the same way chosen to pay the price.
4.- RIGHT OF WITHDRAWAL
4.1 The User shall have a period of seven (14) working days from receipt of the product to withdraw from the purchase contract and request a refund of the price paid, complying with all of the following procedures:
- Contact Modelmotor by email info@modelmotor.es indicating the desire to withdraw from the contract.
- The product must be in its original packaging and include all accessories in perfect condition.
4.2. The refund of the price paid will be made within thirty (30) days from when the withdrawal of the service was communicated or since Modelmotor received the product in the conditions set out in this Clause, by bank transfer to the account indicated by the User.
Translated with DeepL
5.- PERSONAL DATA
5.1. The Customer declares that each and every one of the data provided to Modelmotor in the contracting procedure is correct and authorises Modelmotor to verify the correctness of the data.
6.- APPLICABLE LEGISLATION
6.1. The relationship between Modelmotor and the User shall be governed, for all purposes, by Spanish law.
Modelmotor Union Hidraulica S.L.
Modelmotor is a registered trademark of Union Hidraulica S.L., domiciled at
Cami del Bovalar 39
Pol. Ind. La Figuera
46970 Alaquas / Valencia
C.I.F. B96339031
Translated with www.DeepL.com/Translator (free version)
