Ayuda

Guarantee

All products offered in our shop are guaranteed against breakage or damage occurring in the process of transport or obvious manufacturing defects and, where appropriate, by that granted by each manufacturer or by the legislation in force.

We make a special effort to ensure that our products have the backing of renowned manufacturers and a high level of quality as well as a careful packaging process.

The guarantee is effective through the refund of the amount paid or the replacement of the model, although the latter is not always possible as it depends on the availability of units at any given time or the type of defect in the model.

Modelmotor does not guarantee in all cases the replacement of the model for another model of the same or similar characteristics, but always guarantees the refund of the amount paid. Additional conditions Modelmotor reserves the right to process orders placed through its website. Having placed an order does not imply any obligation on the part of Modelmotor to accept it, in part or in whole. Depending on the customer's history, Modelmotor may cancel the customer's account and the order placed unilaterally. The prices indicated are valid except in the case of error or omission and do not imply any contractual obligation on the part of Modelmotor. In the event that there is an upward price variation, due to an error, the customer will be informed before placing the order for approval. The photographs of the models shown on our website as well as the information shown in the file of each article are merely informative and do not imply any contractual obligation on the part of Modelmotor. If you detect any error, please inform us so that we can correct it. 

Return

Returns If for any reason you are not satisfied with the product purchased online, you have a period of 14 days from the date of delivery of the product to return it.
In this case, shipping and collection costs will be taken care of by the customer.

Before making the return, the customer must contact our sales department info@modelmotor.es within the period indicated by email, telephone or fax where the return process will be indicated.

Any return without this prior communication will not be accepted.

To accept the return, both the product and its packaging must be in perfect condition, without scratches or broken or damaged packaging and including all the documentation that accompanies the product as well as its accessories. The customer must pack the product correctly to ensure that it is transported undamaged. Once received and verified by our staff that the product is in the same condition in which it was sent, we will proceed to refund the amount as previously agreed with the customer.

FAQS

Please contact with us by whatsapp +34961509000 o email info@modelmotor.es and we will reply as soon as we can